Last updated: May 2026
These terms apply to all appointments and services provided by AristoGp at 1-5 Portpool Lane, London EC1N 7UU.
By booking an appointment with AristoGp, you agree to the terms below.
1. About AristoGp
AristoGp is the trading name of Med Logistics Properties Limited, registered with the Care Quality Commission (CQC). Consultations are provided by:
- **Dr Anastasia Mermigka**, Consultant Gynaecologist & Obstetrician (GMC 7640566)
- **Dr Georgios Schoinas**, General Practitioner, MRCGP (GMC 7632510)
Both clinicians are registered with the General Medical Council of the United Kingdom.
2. Appointments and bookings
You may book an appointment online via our booking system, by WhatsApp on +44 7490 643706, or by email. A booking is only confirmed when you have received a written confirmation from us.
Please arrive at least 10 minutes before your appointment time. Our address is 1-5 Portpool Lane, London EC1N 7UU.
You do not need a referral from your NHS GP to see us.
3. Fees and payment
All fees are listed on our Pricing page and are payable in pounds sterling. Payment is taken at the time of consultation by card or contactless. We do not accept private health insurance and are unable to bill insurers directly. We can provide an itemised receipt on request, which you may submit to your insurer at your own discretion.
4. Cancellation and rescheduling
We understand that plans change. To cancel or reschedule an appointment, please give us at least 24 hours’ notice by WhatsApp, email or phone.
- Cancellations made **24 hours or more** before the appointment: no charge.
- Cancellations made **less than 24 hours** before the appointment: a **£50 late-cancellation fee** may apply.
- **Missed appointments (no-show):** the full appointment fee is charged.
We will always try to be flexible where there are genuine medical or family emergencies.
5. Late arrival
If you arrive more than 15 minutes late we may need to shorten or reschedule your appointment to avoid disruption to other patients. The full fee remains payable.
6. Refunds
If, after the consultation, you believe that the service did not meet a reasonable professional standard, please contact us within 14 days using the complaints procedure in section 11. Refunds are considered on a case-by-case basis.
We are unable to offer refunds for tests that have already been processed by an external laboratory.
7. Prescriptions
Private prescriptions issued by AristoGp may be dispensed at any UK pharmacy. The cost of medication is in addition to the consultation fee and is payable directly to the pharmacy.
We are unable to issue prescriptions for controlled drugs by video consultation.
8. Test results
Test results are typically available within 5–10 working days for routine tests and 7–14 working days for histology. Results are discussed with you in person, by secure video call, or in a written report at your preference.
We are not able to release results without confirming your identity.
9. Medical records
Your records are stored securely in line with UK GDPR and the Data Protection Act 2018. You may request a copy of your records at any time, free of charge, by writing to us. See our Privacy Policy for full details.
10. Limitation of liability
AristoGp’s clinicians provide care to the standards required by the General Medical Council and the Care Quality Commission. Nothing in these terms limits our liability for clinical negligence, fraud or any other liability that cannot lawfully be limited.
For non-clinical matters, our total liability to you in any 12-month period is limited to the fees you have paid to us in that period.
11. Complaints
If you are unhappy with any aspect of your care, please tell us so we can put it right. Complaints can be sent in writing to schinas@gmail.com or by post to AristoGp, 1-5 Portpool Lane, London EC1N 7UU. We will acknowledge your complaint within 3 working days and aim to provide a full response within 28 days.
If you remain dissatisfied, you may escalate the matter to the Care Quality Commission (cqc.org.uk) or, where it concerns the conduct of a registered doctor, to the General Medical Council (gmc-uk.org).
12. Governing law
These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales.
13. Changes to these terms
We may update these terms from time to time. The current version is always available at aristogp.co.uk/terms-conditions/.
14. Contact
AristoGp 1-5 Portpool Lane, London EC1N 7UU WhatsApp: +44 7490 643706 Email: schinas@gmail.com
